Hair Salon Blog

Senior Stylist Adam joins the team

// February 14th, 2012 // No Comments » // Press Coverage, The Salon, The Team

Hair by Adam Bennett

Recommend a friend!

// January 21st, 2012 // No Comments » // Sergio Giannasso online, Services, The Salon

Sofia came to the salon after a friend of hers – Jane – recommended Sergio.

After a careful consultation, this was the transformation. Stunning! There was even a tear of happiness in her eye at the end … and that means a lot.

Let us know what Jane says, Sofia!!

XXX SG and the team

PS: Recommend a friend and we deduct 15% from your next bill.

Call the salon for details – tel 0207 240 9973.

Our survey says… here’s what you wrote

// December 30th, 2011 // No Comments » // The Salon, The Team

Thanks to all 57 of you who completed our feedback survey. Overall, we were thrilled with what you said – with over 80% of you saying you got a better treatment (service, cut, colour, made to feel special) than at any other salon you’d been to. But of course, we wanted to know how we could improve, so that’s what we’ve focussed on here. I hope you feel we’ve listened. And keep those comments coming – without you, we’d be… well, we wouldn’t be here!

Here’s what you said:

How often you visit:
25% of you come every six weeks, with half of you come every 3 months, with quite a few of you feeling the pinch and stretching out your visits compared to 2 years ago.

How satisfied are you with the quality of our services?
We’re thrilled to say that we had great feedback on the staff treatment, the consultation, and how we listened to your needs. 80% of you say we rate better than other salons you’ve visited.

What would you change – and how have we listened?

You said: You’d like student discounts
We said: We’ve now introduced special student rates Mon-Wed

You said: You’d like lower prices on colours
We said: We’ve introduced a 10% discount for all of you who LIKE us on Facebook, and we’ll cut your bill by 20% every time you recommend us to someone who books in.

You said: You’d like special offers for being loyal
We said: Sign up to our newsletter for news on exclusive deals, just for our customers. We’ve also negotiated exclusive rates for our customers at the W hotel Spa.

You said: Upstairs can get a bit too cold sometimes.
We said: We’ve got some new heaters!

You said: Downstairs a little dark.
We said: Fair enough.. and we redecorated and installed a couple more spotlights.

You said: Quieter music please!
We said: Understood. Maybe we got carried away at some point! However, even if our DJ skills are basic we do know where the volume dial is, so everybody has been told to be MORE AWARE!

You said: Better reading materials.
We said: Tell us what you’d like to read!

You said: Better communication over the phone.
We said: We have 4 languages in the salon, so that’s a bit of a challenge… but we’ve introduced text reminders for your appointments, and we trialled a new Front of House before Christmas who we thought was fantastic. Let us know what you think.

You said: How about some manicures?
We said: We did try this, but the lady was often twiddling her thumbs… so we’ve got a different solution, through our exclusive offers for you at the spa at the W hotel – at special prices. Just a stone’s throw from the salon

Make-up artist Veronica – a happy Christmas client

// December 23rd, 2011 // No Comments » // Hair Extensions, The Salon, The Team

Veronica came into the salon looking to regain the length, volume and confidence she’d lost through her previous trip to the hairdressers. She and Marcio Soares went for this full transformation – using extensions and a new colour to replace the bleached blonde – just in time for a super glamorous Christmas!

A breath of fresh hair!

// October 17th, 2011 // No Comments » // Sergio Giannasso online, Services, The Salon

Ciao a tutti! Very proud to meet Brigitte Pluys who walked in to the salon last week and asked me “Are you on top form?” She wanted to look less “mumsy” and a bit more modern.

As it turned out, she is an extremely successful businesswomen with a big chain of fashion jewellery stores across Belgium called Twice as Nice. (Belgium’s Best Chain Store award winner two years running). So less “mumsy” started to make sense! And I have to say… what a refreshing inspiration to hear of a business that’s breaking the mould after all the gloom we hear of in the press.

I’m REALLY pleased Brigitte that you found us, liked the look of us, booked and came in. It was a pleasure. Very rewarding too that as you left you said the cut was exactly what you were looking for. See you again soon! Sergio

Salon make-over in progress: it’ll put some zest into your hair!

// September 23rd, 2011 // No Comments » // Services, The Salon

Ciao a tutti!

We’ve decided to give the salon a mini-makeover; some fresh lipstick! Especially downstairs! I wanted to bring more zest in, so it’s beginning to look all lovely and lemony! Haven’t finished yet but what a difference it makes already.
Try it!!!
Let’s put some zest in to your hair as well!!
Come visit & tell us what you think!

XX Sergio
Tel 0207 240 9973

SUNDAY OPENINGS – Special launch offer – up to 40% OFF

// October 15th, 2010 // No Comments » // Our Prices, Services, Special Offers, The Salon

An unmissable opportunity.

We are going to trial SUNDAY OPENINGS from 11am – 6pm for the next few weeks.

To kick start these new opening hours, we have fantastic offers in place  on cuts with colours: both for new and regular customers.

UP TO 40% OFF

ADVANCE BOOKINGS ONLY – 17th OCTOBER, 24th OCTOBER, 31st OCTOBER & 7th NOVEMBER 2010

Call the salon 0207 240 9973 and quote the BLOG – SUNDAY OPENINGS offer.

Ci vediamo, Sergio

Lucky winner’s Cut & Style

// July 10th, 2010 // No Comments » // Competitions, July 2010

Ciao a tutti,

This is me with Ruth, celebrating. Her name was first out of the glam hat in our First Birthday in Business Lucky Draw. She came in for her winner’s cut & style yesterday.

Second Prize went to Tina (a complimentary weekday blowdry with summer product) and third prize went to Sarah Jane (complimentary summer products). Congratulations to all three.

If you want to be included in future prize draws make sure you click on the link <Subscribe via Email> further down this screen, on the right hand side. You then receive an alert each time I post new information (that’s worth knowing) on the BLOG.

 Enjoy the sun! Today’s gonna be hot to trot! XX Sergio

PS: NEW CLIENT JULY OFFER - 30% OFF WITH SENIOR STYLIST JENNY. TEL: 0207 240 9973

OPEN THIS SUNDAY 4 JULY / STYLIST OFFER THIS WEEK

// June 28th, 2010 // No Comments » // July 2010, Special Offers, The Team

Ciao a tutti

TO LET YOU KNOW Audrey will be open for ADVANCE BOOKINGS this Sunday 4 July. Please spread the word. ALSO she is offering 20% OFF to all clients who spend more than £85 in the salon this week. If you’d like to book in this coming Sunday, please quote the BLOG when you call or email.

Mille baci, Sergio

SENIOR STYLIST SUMMER OFFER – JULY 2010

// June 21st, 2010 // No Comments » // July 2010, June 2010, Special Offers

Ciao a tutti.

This is a great time to book for your summer hair appointment. My Senior Stylist  has a special offer of 30% off CUTS AND / OR COLOURS available to ALL NEW CLIENTS right now. This offer will continue until the end of July 2010; five weeks away.

Don’t forget to quote the offer when you call / email to book an appointment. And spread the word to anybody you know who’s looking for a great new summer look.

Ci vediamo presto,

Sergio