Hair Salon Blog

Recommend a friend!

// January 21st, 2012 // No Comments » // Sergio Giannasso online, Services, The Salon

Sofia came to the salon after a friend of hers – Jane – recommended Sergio.

After a careful consultation, this was the transformation. Stunning! There was even a tear of happiness in her eye at the end … and that means a lot.

Let us know what Jane says, Sofia!!

XXX SG and the team

PS: Recommend a friend and we deduct 15% from your next bill.

Call the salon for details – tel 0207 240 9973.

One amazing review….

// January 4th, 2012 // No Comments » // Hair Extensions, The Salon, The Team

We came across this online review by chance, this morning. A huge thank you to the customer….

Visited Dec 2011 : I always had a very bad vue of hair extensions because you see daily in the media how false and cheap they can look. I had a hair colouring accident years ago and have not been able to let my hair down since as it is regrowing and an uneven funny length. Every single day I used to spend 2hours+ on a voloumised up do , to conceal any problems. After years of having to do this and it being an essential part of my daily routine , it got to the stage that it was just to tiresome and I told myself it was time for a change. I decided to search on wahanda for somewhere reputable to get my extensions done. After looking at Sergio Giannasso’s and Marcio Soares’s website ( there is a link on Sergio Giannasso’s website for Marcio’s one ), the before and after pictures looked so amazing I just had to give it a go. The owner Sergio Giannasso got Marcio Soares, the salon’s hair extension expert, to call me straight away to discuss all my needs . He answered every awkward, random question I had with ease, and cleared my head from any extension stereotypes that I had in the back of my mind. I was not made to wait ages to have them done , he worked around me and both our busy schedules. I was very nervous on what the outcome was going to be, but it has to be said that without a shadow of a doubt, it has been the best thing I have ever paid for in my entire life!!! Marcio is an absolute perfectionist and matched the colour and the lengths beautifully. My hair looks unbelievably natural!! People and friends of mine thought I had let my hair down for the first time , it did not resemble hair extensions at all!! The amount of compliments I have got since are just never ending! I used to always think that to get the hair extensions the stars wear you would need to fork out extortionate sums of money ,(although if you would like length as well as volume ,you will need to spend more than £350, but it’s best to just give the salon a call and Mario will be able to guide you through exactly what you will be needing and what you wont be needing , depending on what look/style you are seeking ), but I can honestly say these are even better and in a totally different league to anyone’s I have ever seen before ( I used to hang around all the top salons in Knightsbridge and the west end so I know what I am talking about!) . Definitely 100 times better than the ones you see on all the main celebrities, I never thought that this was remotely possible especially at a fraction of the price to what they pay for theirs! Now I have gorgeous lushous locks for the first time in years and this is all thanks to the expertise of Marcio Soares!! The salon has such a friendly, non commercial, happy feel about it, I cannot wait to return for my 2nd visit! They are not at all money orientated and will always be 200 percent honest with you and with what your hair genuinely needs! I will never be letting anyone else near my hair extensions which is why i had to write this long review to help and guide every one considering hair extensions in the right direction and directly to Marcio Soares himself!!

Our survey says… here’s what you wrote

// December 30th, 2011 // No Comments » // The Salon, The Team

Thanks to all 57 of you who completed our feedback survey. Overall, we were thrilled with what you said – with over 80% of you saying you got a better treatment (service, cut, colour, made to feel special) than at any other salon you’d been to. But of course, we wanted to know how we could improve, so that’s what we’ve focussed on here. I hope you feel we’ve listened. And keep those comments coming – without you, we’d be… well, we wouldn’t be here!

Here’s what you said:

How often you visit:
25% of you come every six weeks, with half of you come every 3 months, with quite a few of you feeling the pinch and stretching out your visits compared to 2 years ago.

How satisfied are you with the quality of our services?
We’re thrilled to say that we had great feedback on the staff treatment, the consultation, and how we listened to your needs. 80% of you say we rate better than other salons you’ve visited.

What would you change – and how have we listened?

You said: You’d like student discounts
We said: We’ve now introduced special student rates Mon-Wed

You said: You’d like lower prices on colours
We said: We’ve introduced a 10% discount for all of you who LIKE us on Facebook, and we’ll cut your bill by 20% every time you recommend us to someone who books in.

You said: You’d like special offers for being loyal
We said: Sign up to our newsletter for news on exclusive deals, just for our customers. We’ve also negotiated exclusive rates for our customers at the W hotel Spa.

You said: Upstairs can get a bit too cold sometimes.
We said: We’ve got some new heaters!

You said: Downstairs a little dark.
We said: Fair enough.. and we redecorated and installed a couple more spotlights.

You said: Quieter music please!
We said: Understood. Maybe we got carried away at some point! However, even if our DJ skills are basic we do know where the volume dial is, so everybody has been told to be MORE AWARE!

You said: Better reading materials.
We said: Tell us what you’d like to read!

You said: Better communication over the phone.
We said: We have 4 languages in the salon, so that’s a bit of a challenge… but we’ve introduced text reminders for your appointments, and we trialled a new Front of House before Christmas who we thought was fantastic. Let us know what you think.

You said: How about some manicures?
We said: We did try this, but the lady was often twiddling her thumbs… so we’ve got a different solution, through our exclusive offers for you at the spa at the W hotel – at special prices. Just a stone’s throw from the salon

Suited & Booted – for a happier New Year!

// December 20th, 2011 // No Comments » // The Salon, The Team

A GOOD CAUSE FOR 2012: In the spirit of Christmas and a happier New Year, if you have any interview-ready clothes for men, dry cleaned or laundered, that you would like to offload to a good cause then read on…

One of our many amazing clients – Maria Lenn – is very involved with the charity Suited & Booted.  (http://tabcentre.com/projects/suited-booted/).

The organisation helps encourage vulnerable / disadvantaged men in the capital back into work through mentoring and presentation. And they need our help so if you have any dry cleaned / laundered clothes for men that you would like to contribute you could always bring them with you to your next appointment and we will ensure they are delivered on to Maria at the charity HQ (TAB centre, Austin Street, E2 7NB). Or you can drop them off there directly, yourself. Or, if you prefer, call Maria directly on tel: 07423 458067.

Items they are on the look out for include: suits, jackets, trousers, shoes, belts, cufflinks, toiletries, scarves, coats.

Thank you in advance for any support you can give.

Sergio and the team.

A breath of fresh hair!

// October 17th, 2011 // No Comments » // Sergio Giannasso online, Services, The Salon

Ciao a tutti! Very proud to meet Brigitte Pluys who walked in to the salon last week and asked me “Are you on top form?” She wanted to look less “mumsy” and a bit more modern.

As it turned out, she is an extremely successful businesswomen with a big chain of fashion jewellery stores across Belgium called Twice as Nice. (Belgium’s Best Chain Store award winner two years running). So less “mumsy” started to make sense! And I have to say… what a refreshing inspiration to hear of a business that’s breaking the mould after all the gloom we hear of in the press.

I’m REALLY pleased Brigitte that you found us, liked the look of us, booked and came in. It was a pleasure. Very rewarding too that as you left you said the cut was exactly what you were looking for. See you again soon! Sergio